Vietnam’s electricity access up for 6th consecutive year

According to the 2020 report, Vietnam’s electricity access index, including procedures, time and cost of national grid connection, power supply reliability, and transparency in power prices, improved for the sixth consecutive year with 88.2 points, up 0.26 point from 2018. Vietnam came second in ASEAN and among the top four member countries of the Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP) in terms of the number of procedures and time of connection.

The ranking reflects EVN’s measures to improve digital customer services, with all power supply services including services registration, contract signing and payment now provided online, at a level equivalent to level-4 public services. It has also improved transparency of procedures and regulations of the power industry via its customer care website, round-the-clock nationwide hotline, and mobile application.

In 2019, the EVN also launched all electricity services on an electronic platform.

Also in 2019, EVN is completing the connection of three power supply services for customers including registrations and supplies of medium-voltage and low-voltage electricity, and electricity bill payment on the national public services portal, which was piloted in September and will be officially provided nationwide in November 2019. EVN has also put its electricity services on online public service websites and public administrative centers in all provinces and cities.

The deployment of EVN’s diversified and synchronous digital and information technology applications in customer care has helped bring power services closer to businesses and people. It also helped shorten transaction time, simplify procedures and improve transparency of electricity services to customers.

According to assessments of experts, these results reflect EVN’s contribution to improving the business environment in Vietnam and the country’s competitive capacity. More importantly, it created a foundation for ministries, localities, and sectors including the private sector to participate in a movement to improve the business environment across the country.