Power sector accelerates one-stop-shop mechanism

Focusing on reforms

According to EVN’s report, there was a 45.4 percent reduction in its System Average Interruption Duration Index (SAIDI) in the first 10 months of the year compared to the same period in 2016, reaching 762 minutes. The Momentary Average Interruption Frequency Index (MAIFI) was 0.8 times per client, down 35 percent, and the System Average Interruption Frequency Index (SAIFI) was 5.56 times per client, decreasing 35 percent year on year. The company says this has contributed to ensuring the country’s socioeconomic development.

Vietnam climbed 14 places to 68th among 190 economies in terms of the ease of doing business this year, according to the latest rankings released by the World Bank. Vietnam ranked seventh in getting electricity amongst ASEAN countries, and 64th among all global economies. The country requires five administrative procedures in getting electricity, taking 46 days for implementation.

Duong Quang Thanh, board chairman of the EVN, said this result is the recognition of the World Bank with EVN’s reforms in applying advanced technologies such as IP, GPRS, RF Mesh, PLC and RS232-RS485 to improve quality of power supply. The reliability of power supply has increased due to the implementation of a Supervisory Control and Data Acquisition (SCADA) automatic energy management system that monitors power outages and restoration. The SCADA systems were set up between the subsidiaries of the EVN, ABB and Siemens in the last two years. In addition, the application of the hotline repairing technology has contributed to reducing power losses, improving reliability of power supplies and a decline of breakdowns. The power sector also plans to hold more training courses in order to improve capacity of workers.

Thanh also said EVN has implemented various reforms to shorten the time, simplify procedures and promote transparency and publicity of power services. Thanks to technological application in customer care services, customers can search for information on meter reading schedules, bill payment status, and bill payment information. The high-tech adaptation is intended to make the meter reading more transparent and supply customers with additional benefits.

Towards one-stop-shop mechanism

EVN will continue to focus on a number of measures to shorten the time, reduce procedures and strengthen transparency of electricity supply. The group will propose to the Ministry of Industry and Trade to establish a one-stop-shop mechanism between the power sector and state management agencies.

Municipal and provincial power companies will directly report to their secretaries and chairmen the shortcomings and difficulties in the implementation of procedures in getting electricity, while proposing specific solutions for reforming administrative procedures in the direction of one-stop-shop mechanism.

The power sector will continue to promote the provision of power services on its customer care website, and work with municipal and provincial people’s committees to bring power services to local public administrative centers. Power corporations should link their programs, software and IT systems to state management agencies to meet the requirements in the implementation of one-stop-shop mechanism.