Manulife Vietnam marks 20th anniversary with new mission and bold ambition
Manulife Vietnam is committed to fulfilling its new mission by providing customers with right solutions and customer-based advisory services, helping people make easier decisions for a better life. Manulife Vietnam will soon host customer engagement activities in Ho Chi Minh City and Hanoi to deliver intuitive experience of the customer-based services.
|
“We believe that we need to build on our success today by continuously evolving ourselves and putting customers at the center of our business,” said Kim Fleming, CEO Manulife Vietnam. “That’s the only path to success because customers are the ones in charge. Our new mission - ‘Decisions made easier. Lives made better’ - is our North Star. It guides everything we do and helps us focus on serving customers better, and deliver on our ambition to be the most digital, customer-centric global company in our industry,” he added.
Manulife Vietnam has been investing significantly in building platforms over the past two years to prepare for its new mission, starting by understanding customers’ needs. Manulife Vietnam pioneered applying the NPS system and established a Customer Experience team, who listen to customer feedback and address their pain points. The Company is also simplifying its processes and procedures and developing digital tools to deliver simplicity and convenience to customers.
Supporting these changes, Manulife Vietnam is investing in training to upskill and professionalize its employees and distribution force. It has more than 30,000 professional agents, nearly 1,000 of whom are MDRT members - the largest of any company in Vietnam. The Company is developing digital tools to connect its agency force with its entire ecosystem to provide customers with fast and professional services in digital age.
Manulife Vietnam is also a leading company in terms of bancassurance through successful co-operation with top banks in Vietnam. A powerful force of professional financial advisors and managers provide flexible financial product packages for customers nationwide.
This year, Manulife Vietnam was again awarded the LOMA Educational Achievement Award (EAA) for Asia Pacific Regional Category, recognizing the professionalism of its team of more than 800 employees. It is a prestigious award granted by the Life Office Management Association, one of the largest trade associations in the U.S. insurance industry, to recognize training programs of financial and insurance corporations all over the world.
See also

• Tripadvisor highlights the sole hotel in Da Nang in the prestigious Travelers' Choice Best of the Best award
09:30 | 28/05/2023 Vietnamese Brands

Pfizer Vietnam, VNVC sign MoU to protect public health
09:00 | 26/05/2023 Vietnamese Brands

Vietjet offers 50% discount on SkyBoss Business tickets
08:55 | 26/05/2023 Vietnamese Brands

Positioning Vietnam’s Green National Brand
06:00 | 26/05/2023 Vietnamese Brands

VN-Japan joint venture ships 31,500 tonnes of cement to the US
06:00 | 22/05/2023 Vietnamese Brands

Top 500 fastest-growing companies in 2023 announced
09:33 | 19/05/2023 Vietnamese Brands
See more news

Distribution commissions challenge manufacturers
06:00 | 19/05/2023 Vietnamese Brands

Vietjet to launch direct route connecting Da Lat with Busan
06:00 | 14/05/2023 Vietnamese Brands

Hà Nội's agriculture sector strives to improve product branding
06:00 | 10/05/2023 Vietnamese Brands

Viet Nam to embrace “green” in nation branding
06:00 | 07/05/2023 Vietnamese Brands

Viettel gets four new patents from the US
06:00 | 03/05/2023 Companies

Promoting the sale of Vietnamese goods
06:00 | 02/05/2023 Vietnamese Brands

Vietnam Airlines to launch second direct route to India next month
06:00 | 30/04/2023 Vietnamese Brands

Vietnam joins Seafood Expo Global in Spain
10:41 | 28/04/2023 Vietnamese Brands

FPT opens software development centre in China's Nanning city
06:00 | 23/04/2023 Vietnamese Brands

VinFast to ship another 1,800 electric cars to North America
06:00 | 18/04/2023 Vietnamese Brands

Amway Vietnam honored Top Industry 4.0 Vietnam - I4.0 Awards
09:41 | 01/06/2023 Companies

Vietnamese firms participate in biggest food exhibition in RoK
09:09 | 01/06/2023 News and Events

Favourable visa policy urged to draw foreign tourists to Việt Nam
06:00 | 01/06/2023 Tourism

Ample room remains for Vietnamese exports to Africa
06:00 | 01/06/2023 Foreign trade

FDI enterprises urge investment environment improvement
06:00 | 01/06/2023 FDI
Multimedia

Favourable visa policy urged to draw foreign tourists to Việt Nam
06:00 | 01/06/2023 Tourism

Việt Nam received 4.6 million foreign visitors in first five months, over half the year’s target
14:38 | 30/05/2023 Tourism

International festival provides platform to young musicians
06:00 | 30/05/2023 Lifestyle

Bát Tràng ancient pottery exhibited at Việt Nam National Museum of History
06:00 | 28/05/2023 Lifestyle

Domestic audiences experience European cinema at film festival
09:05 | 26/05/2023 Lifestyle

Deputy PM urges acceleration of electricity licensing for finished wind, solar power projects
10:06 | 25/05/2023 Policy

Specific mechanisms, policies needed to drive HCM City’s growth
06:02 | 20/05/2023 Policy

PM approves National Power Development Plan VIII
14:20 | 17/05/2023 Policy

Chip-based passports can be provided online, sent via post
07:00 | 13/05/2023 Policy

Việt Nam has major opportunities to engage in global Halal industry Deputy minister
06:00 | 31/05/2023 Industry

Cut on automobile registration fees to facilitate auto industry
14:33 | 30/05/2023 Industry

Suitable solutions needed for each sector
06:00 | 30/05/2023 Industry

Fertiliser businesses see profit drop on ailing selling prices and rising costs
15:27 | 26/05/2023 Industry

FDI enterprises urge investment environment improvement
06:00 | 01/06/2023 FDI

Vietnam's five-month FDI rises sharply nationwide
13:03 | 29/05/2023 FDI

Binh Phuoc’s potential introduced to Australian partners
10:13 | 26/05/2023 Investment

Da Nang calls for investment in 10 logistics centre projects
14:57 | 23/05/2023 Investment

Dozens of commercial banks cut savings interest rates
09:31 | 30/05/2023 Finance-Banking

Central bank continues to reduce policy interest rates
06:12 | 27/05/2023 Finance-Banking

Nearly 2.3 billion USD in state capital saved in 2022: Gov't report
06:09 | 25/05/2023 Finance-Banking

Central bank eases credit crunch, boosts growth
06:00 | 22/05/2023 Finance-Banking

PM urges stronger wildfire prevention measures amid strong heatwaves
06:00 | 28/05/2023 Environment

Vietnam targets development of green, plastic waste-free tourism
06:00 | 28/05/2023 Environment

Đồng Nai afforestation programme kicks off
06:00 | 27/05/2023 Environment

New task force promotes innovation and financing for plastic waste reduction
14:30 | 26/05/2023 Environment

Over 77,000 computers in Vietnam suffer data encryption in 7 months Bkav
16:29 | 30/05/2023 Science - Technology

Hanoi hosts Vietnam - Asia DX Summit 2023
16:15 | 26/05/2023 Science - Technology

Hanoi Transerco applies technology to improve public bus services
16:06 | 26/05/2023 Science - Technology

Hanoi aims to be national hub of technology transfer, development
15:59 | 26/05/2023 Science - Technology

New Zealand provides 40 full micro-credentials scholarships for Vietnamese learners
16:23 | 26/05/2023 Society

Mong Cai city imports electricity from China’s Dongxing
10:37 | 25/05/2023 Energy

Seminar discusses orientations for rapid and sustainable national development
07:15 | 22/05/2023 Society

M&A to pick up in property market
07:00 | 19/05/2023 Property

• Tripadvisor highlights the sole hotel in Da Nang in the prestigious Travelers' Choice Best of the Best award
09:30 | 28/05/2023 Vietnamese Brands

Pfizer Vietnam, VNVC sign MoU to protect public health
09:00 | 26/05/2023 Vietnamese Brands

Vietjet offers 50% discount on SkyBoss Business tickets
08:55 | 26/05/2023 Vietnamese Brands

Positioning Vietnam’s Green National Brand
06:00 | 26/05/2023 Vietnamese Brands

International festival provides platform to young musicians
06:00 | 30/05/2023 Lifestyle

Bát Tràng ancient pottery exhibited at Việt Nam National Museum of History
06:00 | 28/05/2023 Lifestyle

Vietnam’s broken rice among top 100 most delicious rice dishes in the world
07:06 | 27/05/2023 Culture

Domestic audiences experience European cinema at film festival
09:05 | 26/05/2023 Lifestyle

Favourable visa policy urged to draw foreign tourists to Việt Nam
06:00 | 01/06/2023 Tourism

Việt Nam received 4.6 million foreign visitors in first five months, over half the year’s target
14:38 | 30/05/2023 Tourism

Da Nang - A destination with the most beautiful mountainous scenery in Asia
09:00 | 24/05/2023 Tourism

Strategic investors’ engagement helps promote Việt Nam’s tourism growth
06:00 | 24/05/2023 Tourism