Online government service implementation falls short

08:38 | 20/08/2018 Society

(VEN) - The government has been promoting implementation of the Vietnam National Single Window (NSW) and the ASEAN Single Window (ASW) to facilitate trade, improve national competitiveness and implement international commitments. However, implementation remains below expectations.

online government service implementation falls short
Promoting NSW and ASW implementation to facilitate imports and exports


According to the General Department of Vietnam Customs, the executive member of the National Steering Committee on NSW and ASW, as of June 2018, only 11 ministries and sectors were connecting administrative procedures to NSW. While they set a target of connecting an additional 143 procedures to NSW in 2018, ministries and sectors linked just 53 formalities to the system as of June. Most ministries and sectors are reviewing, proposing solutions or drafting legal documents to realize administrative reform measures, while many administrative procedure simplification plans remain impractical.

Deputy General Director of the General Department of Vietnam Customs Nguyen Cong Binh said ministries and sectors implemented administrative reform in accordance with old policies, promulgated before 2015 and related to 36 laws and 92 circulars, which have many overlapping regulations affecting the connection of procedures to NSW. Besides, the legal framework for computerizing administrative procedures remains inadequate, while no policy exists to solve problems of enterprises efficiently and recognize a third party’s involvement (value added service providers for enterprises) in electronic administrative procedure implementation. Business need to improve their awareness of regulations on NSW-based electronic transactions.

Improving instruction and action

A goal has been set for all administrative procedures related to state management of imports, exports, transit goods, and persons and means of transport of exit, entry or transit to be implemented through NSW in the form of level-4 online public services by 2020. Vietnam will implement ASW in accordance with signed commitments and roadmaps of ASEAN (Association of Southeast Asian Nations) countries while getting ready to connect and exchange information with non-ASEAN trade partners according to agreements of which Vietnam is a signatory.

Binh said a top priority is to set up and improve the country’s information technology (IT) infrastructure, allowing connectivity between the Ministry of Finance’s General Department of Vietnam Customs and 10 ministries and sectors, and between Vietnam and four ASEAN countries - Malaysia, Thailand, Singapore, and Indonesia.

The General Department of Vietnam Customs will continue assisting the Ministry of Finance in submitting for government approval a decree on NSW and ASW-based administrative procedure implementation and import and export goods inspection. At the same time, the general department will submit to the Prime Minister an action plan to promote NSW and ASW and facilitate trade in the 2018-2020 period.

The General Department of Vietnam Customs will encourage, supervise and directly implement NSW and ASW-based administrative procedures and devise solutions to overcome difficulties and reach targets.

There is no regulation on mutual recognition of electronic documentation and licenses between Vietnam and its

foreign trade partners.

Hoang Chau