Hanoi promotes online public services

08:37 | 25/03/2019 Society

(VEN) - Hanoi has set a target of making 80 percent of its public services available online at levels 3 and 4 this year.

hanoi promotes online public services

A ccording to data of the Hanoi People’s Committee, in 2018, the city reached its target of providing 55 percent of its public services online at levels 3 and 4. As a result, 1,055 of 1,922 public services in Hanoi are provided online, including 916 services launched at level 3 and 139 offered at level 4. Level 3 means applicants can fill and submit forms online, however, they still have to pay fees at the relevant government bodies. Level 4 allows payments on line.

Thanks to the city’s efforts, more than 90 percent of business registration and investment licensing profiles are now handled online.

In 2018, the Hanoi Department of Industry and Trade launched 26 online public services at levels 3 and 4, and promoted the application of information technology (IT) in management and handling online public services. About 84 percent of all administrative profiles were handled online by the department.

Hanoi’s encouraging achievements stem from its focus on administrative reform, which the city considers crucial to improve its business environment.

However, Hanoi is still encountering many difficulties in administrative reform. Staffing and infrastructure serving the reform remains inadequate, while the fledgling online public services need to be gradually improved.

Under the 2019 IT plan, issued by the Hanoi People’s Committee on February 12, the city will boost IT application in state agencies and e-government development.

In 2019, Hanoi is expected to develop one or two central IT centers and at the same time gradually launch parts of a

smart city, including a Hanoi Smart Control Center and smart transport and tourism.

Thanh Ha