Generali to launch insurance-focused Q&A function GenXPlain on GenVita

16:12 | 18/08/2020 Companies

Generali Vietnam Life Insurance LLC (Generali Vietnam) launches a Q&A function named GenXPlain on its digital health ecosystem GenVita. GenXPlain enables users to ask Generali anything related to insurance, such as product and service, terms and conditions, health issues and claim process, etc.

GenXPlain enables users to ask Generali anything related to insurance, such as product and service, terms and conditions, health issues and claim process, etc

Like all other features on GenVita, GenXPlain is provided completely free of charge to Generali customers and any GenVita users. One year after its official launch, GenVita has attracted more than 5 million users with tens of thousands of daily visits and interactions.

After logging in to GenVita via the application on mobile devices or web browsers, users can easily access GenXPlain to ask a question or interact with Generali insurance experts, or exchange information with other community members. This feature enables anyone interested in insurance to timely and conveniently receive fast, trustworthy and easy-to-understand advisory information. This is one of the most anticipated features by GenVita users.

Ms. Tina Nguyen, Generali Vietnam CEO said: “We are very glad that GenVita has been well-received by a large number of users. This shows a huge demand for quality and reliable health and insurance information, and a growing demand for digital health services in Vietnam. GenXPlain, featuring plain, simple language and an effective online interaction approach, offers added values to Generali’s existing customers, as well as useful information and knowledge to the community.”

In addition to continuously enhancing popular features such as telehealth function Alo Dr. Gen or footstep counting function GenGo, Generali Vietnam constantly invests in upgrading GenVita and integrating new features. Specifically, GenVita's new interface is now more friendly and convenient. It now features much more in-depth articles with improved visual experience. Additionally, GenGift function was recently introduced to allow customers and GenVita users to accumulate bonus points through exciting activities on the platform and redeem these points for a plethora of gifts.