11:26 | 02/09/2015 Society
(VEN) - Ford Vietnam recently held its 8th annual National Skill Contest at City Ford, Thu Duc district, Ho Chi Minh City. Ford employees from all over the country gathering to battle it out across a series of service challenges.
The contest is open to all dealers’ service employees and is pided into six categories: Service Director, Accessories Manager, Service Consultant, Customer Service Employee, Maintenance Technician and Repair Technician. Held over two days, the contest tests a range of different skills, such as service management, customer service processes, and maintenance speed. This year’s contest featured Ford’s latest global product, the Ford EcoSport, which played a key part in challenges requiring technicians to use their knowledge of the latest technological advances and computer systems.
The challenges placed a heavy emphasis on emulating real–life situations, rather than theoretical knowledge, and required coordination across all service departments in order to replicate the daily events at Ford service centers around the country. The contest also featured a new segment that focused on the company’s 6-Step Quality Care service, an offering recently introduced by Ford.
The winners of each pision were, Mr. Bui Quang Tuyen, Phu My Ford, in the technicians’ pision; Ms. Ha Nhu Tho, Ha Thanh Ford, in the service consultants’ pision; and Ms. Vu Nguyen Thi Huyen, Phu My Ford, in the dealership customer relations staff pision. In the team competitions, the Fast Maintenance prize went to team Ben Thanh Ford, and the Teamwork prize went to team Phu My Ford.
“Customers’ satisfaction is always Ford’s upmost priority in our development strategy. This can only be achieved through having professionally trained employees who are on the cutting edge of automotive technology,” Said Mr. Pham Van Dung, general director, Ford Vietnam. “The National Skill Contest is an important event for our best service employees to showcase their abilities and exchange experience, encouraging them to go further in their careers, while strengthening Ford’s broader offering to Vietnamese motorists.”