10:45 | 28/09/2018 Companies
(VEN) - The new international terminal of Da Nang International Airport has been operated for more than one year, helping prevent overload at the old terminal and serving the growing the number of foreign visitors to Da Nang. Vietnam Economic News’ Ha Huong interviewed Le Khac Hong, General Director of the Da Nang International Terminal Investment and Operation Joint Stock Company (AHT) - the project’s investor.
What changes has the airport undergone since the new terminal was put into use?
Da Nang International Terminal officially came into operation on May 19, 2017 following 17 months of construction, successfully serving the ASEAN Summit Week.
The new terminal has created a new, better face for Da Nang International Airport and has contributed to the success of APEC events, helping promote the image of Da Nang as a dynamic, modern and friendly city in the eyes of international friends.
The new terminal has doubled the airport’s service capacity, facilitating the opening of new air routes and increasing the frequency of current flights. Over the past one year, Da Nang International Airport served more than 16,000 international flights with two million foreign tourists to Da Nang.
The number of foreign passengers served by Da Nang International Airport increased from more than 2.2 million in 2016 to over 3.7 million in 2017 and exceeded 3.2 million in the first seven months of this year. By July 2018, 27 airlines, both domestic and foreign, used more than 60 international flight routes to Da Nang. The number of flight routes has tripled after the new terminal commenced operations.
Da Nang International Terminal has contributed to socioeconomic development of the city and other localities in the south-central region, helping promote Da Nang’s image as a worth-living city. The number of foreign tourists to Da Nang has surged, especially those from discerning markets, such as the Republic of Korea and Japan, increasing revenue for the city’s budget and generating more than 1,000 new jobs.
Most foreign passengers praised the service quality and facilities at the new terminal. What are the reasons behind this success?
The airport is the place leaving first impressions about Da Nang on those who travel to the city by air. Aware of this, AHT always takes the initiative in improving service quality to make passengers feel comfortable. The company seriously abides by state regulations on aviation services and has established a specialized team to assist passengers in implementing terminal procedures. AHT has also upgraded the airport’s waiting room by creating play spaces for children and installing an Internet Protocol television (IPTV) system. Besides, AHT has established a car parking support team to guide and manage traffic flow in order to prevent traffic jams around the arrival area.
AHT has maintained tight coordination with public security forces of districts, as well as the security staff of terminals, to prevent and deal on a timely basis with all problems arising at the airport. We always do our utmost to make passengers feel safe and comfortable.
To contribute to the success of major events that took place in Da Nang, AHT strived to meet all requirements of the organizers, based on the agenda of each event. For example, the company arranged working spaces at the airport for representatives of the organizers, event banners and signs, specific paths for guests, and business-class waiting rooms. These efforts reflect AHT’s willingness to contribute to the development of the Vietnamese aviation sector towards the goal of listing Vietnam among the top four aviation markets in ASEAN by 2030.
What do you think should be done to upgrade the infrastructure of the domestic aviation sector to regional and global standards?
The Vietnamese aviation sector is developing rapidly with the number of passengers growing at a double-digit rate annually. Vietnam is predicted to be one of the fastest growing aviation markets in Asia for the coming years. However, the presence of new airlines has created pressures on the ground handling infrastructure, leading to overload at major airports, such as Tan Son Nhat International Airport. Upgrading the ground handling infrastructure is time-consuming and requires large amounts of investment capital, whereas the aviation sector can be affected by geopolitical events. Therefore, consistent policies are needed to encourage investment and a clear legal framework should be created to attract other resources in the context of limited budget for public investment.
Jeanette Bolin, CEO and Founder of Kastanj Collection (Sweden):
Operating a tourism business, I have been to Hanoi, Ho Chi Minh City, Khanh Hoa and other Vietnamese localities,
but Da Nang International Terminal has impressed me with its modernity, simple procedures and high-quality service.
These important factors encourage us to take high-end tourists to Vietnam.