Consumers’ perception of their rights increases

09:26 | 12/12/2016 Economy- Society

(VEN) - “The Law on Protection of Consumer Rights has achieved positive results in raising awareness of domestic consumers after five years of implementation,” the Ministry of Industry and Trade’s Vietnam Competition Authority Deputy General Director Trinh Anh Tuan said.

consumers perception of their rights increases

The Law on Protection of Consumer Rights was passed on November 17, 2010 by the 12th National Assembly and took effect on July 1, 2011. After five years of implementation, state management agencies and social organizations have actively deployed many activities, including promoting dissemination and popularization in order to raise awareness about the rights of consumers and responsibilities of business organizations, contributing to building a healthy business environment.

The Vietnam Competition Authority conducted a survey on protection of consumer rights during the 2011-2015 period. The majority of surveyed people were aware of the Law on Protection of Consumer Rights. In particular, 71 percent of surveyed people knew about the fundamental rights of consumers. Although many answers were incomplete, it was actually a good sign of increasing consumer’s awareness in dealing with business organizations and individuals.

The survey also assessed the level of understanding in terms of the fundamental rights of consumers. Most of those surveyed agreed to select products with clear origin, invoices and vouchers (72.97 percent) and check products before receiving (70.87 percent).

Some 48.7 percent of surveyed people answered correctly the result (the Ministry of Industry and Trade’s Vietnam Competition Authority and departments of industry and trade) when asking about state management agencies responsible for protection of consumer rights.

Vietnam Competition Authority’s Consumer Protection Division Deputy Head Phan The Thang said that in the coming time, the Vietnam Competition Authority will further promote dissemination and popularization to help consumers easily access information, enhance capacity of staff to regularly implement consultations for consumers, develop column on protection of consumer rights on TVs and radio stations as well as organize contests to find out about consumer rights.

The most important thing is to let consumers know about agencies and organizations where they can send complaints and denunciations. Collecting ideas and suggestions of consumers to improve protection of consumer rights is mentioned as necessary, Phan The Thang emphasized.

The Ministry of Industry and Trade issued Plan 9701/KH-BCT on the organization of the consumer right protection day in

2017 with the theme of “Enterprises for Consumers”.

Thu Ha