ACV improves service quality, business efficiency

08:10 | 30/06/2015 Companies

The Airports Corporation of Vietnam (ACV) was established following the Ministry of Transport’s Decision 238/QD-BGTVT dated February 8, 2012 on a basis of merging three corporations in the north, central and south.

ACV improves service quality, business efficiency

The ACV has maintained high growth and stability, fulfilled the assigned targets, ensured aviation safety and security and made good profits since its establishment, importantly contributing to the development of the Vietnamese civil aviation sector, while serving socioeconomic development and ensuring security and defense of the country.

The number of passengers, flights and cargo has increased steadily in recent years. Statistics show that a total number of passengers via the ACV airports reached more than 50.8 million in 2014, a year-on-year increase of 15.1 percent compared to 2013. In addition, the number of flights and cargo stood at 371,256 and 869,651 tonnes, an increase of 13.1 percent and 14.3 percent compared to 2013. In 2014, the ACV had seven airports receiving more than one million passengers per year such as Tan Son Nhat International Airport with over 22.153 million passengers, Noi Bai International Airport with over 14.190 million passengers and Da Nang International Airport with nearly 5 million passengers. Some airports recorded high growth in the number of passengers such as Cam Ranh International Aiport with 2.062 million passengers (36.7 percent), Vinh Airport with 1.222 million passengers (33.2 percent) and Phu Quoc International Airport with 1.002 million passengers (46.4 percent).

The corporation has efficiently used the capital saving in trading and production activities together with the governmental budget and official development assistance (ODA) capital and implemented the policy of industrialization and modernization in the Vietnamese civil aviation sector as planned by the government and the Ministry of Transport. In addition, the ACV has concretized the implementation of the 11th Central Committee of the Communist Party of Vietnam’s Resolution 13-NQ/TW on building transport infrastructure to realize the assigned targets by 2020, meaning that transport infrastructure must take one step forward to serve the country’s industrialization and modernization.

The ACV has invested in dozens of projects in order to upgrade and modernize infrastructure since 2012. In particular, many national-level projects which bring decisive meanings in the socioeconomic development strategy have been deployed.

The projects have been deployed on schedule, ensuring construction quality and bringing great efficiency. The corporation has actively applied new technologies in the deployment process. The surface of runways in newly-constructed or upgraded airports is made of polymer technology which has been applied in Vietnam since 2009 in the construction of runways in Can Tho International Airport. Some projects facing difficulties in the implementation process have been dealt with modern technology.

The ACV has paid special attention to investment in technical equipment for airports such as equipment systems serving passengers and flights, security scanners, support tools, surveillance systems by camera and security fence in flight zones. In addition, all airports at level 1 and 2 of the ACV have been invested the instrument landing system (ILS), automatic monitoring system and lighting systems at runways, creating favorable conditions for airports to be able to operate in the next 10-15 years.

The ACV will focus on implementing the project on constructing Long Thanh International Airport under the guidelines of the party, the government and the Ministry of Transport. This project is a large-scale and modern international airport, contributing to reducing the overcrowding at Tan Son Nhat International Airport, creating new momentum for the aviation industry and ensuring the country’s socioeconomic development, security and defense.

Service quality has been improved and enhanced. Check-in and boarding areas at airports have been rearranged in an appropriate manner, creating open and convenient space for passengers. The corporation has also deployed and promoted a movement in terms of building and maintaining a positive office culture to create strong impression for passengers, especially for foreign visitors.

The corporation has paid attention to the community and social works. The ACV and its member units have raised dozens of billions of Vietnamese dong to implement social works such as taking care of Vietnamese Heroic Mothers, policy beneficiaries, the poor and students in remote areas with difficult circumstances and visiting, encouraging and giving gifts to soldiers in border areas and islands.

Kim Ngan