ACV enhances service quality

15:12 | 17/05/2014 Companies

(VEN) - All airports under the Airports Corporation of Vietnam (ACV) throughout the country implemented measures to ensure absolute safety and security and improve service quality during the holidays on the occasion of the Liberation Day (April 30) and the International Workers’ Day (May 1).

Security check at the Da Nang International Airport

Increasing flights

Travel demand strongly increased during the holidays. To meet customer needs, airlines increased their flights.

Vietnam Airlines implemented a plan to increase flights during the holidays this year. According to Vietnam Airlines, from April 25 to May 5, 342 flights on 16 domestic routes were added, an increase of 20 percent compared to the regular schedule with additional seats of 58,700.  

Together with high demand on routes to Ho Chi Minh City, Da Nang, Nha Trang, Phu Quoc and Dien Bien, Vietnam Airlines added 308 flights with 53,700 seats, including 91 flights on the Ho Chi Minh City-Da Nang route, 87 flights on the Hanoi-Da Nang route, 28 flights on the Hanoi-Nha Trang route, 26 flights on the Hanoi-Ho Chi Minh City route, 24 flights on the Ho Chi Minh City-Phu Quoc route, 16 flights on the Hanoi-Phu Quoc route, 13 flights on the Ho Chi Minh City-Nha Trang route and 23 flights on the Hanoi-Dien Bien route.

Total seats supplied by Vietnam Airlines on 16 domestic routes during the holidays reached 382,500, an increase of 18 percent compared to the regular schedule focusing on April 29-May 4.

VietJetAir also increased its flights compared to the regular schedule in order to meet travel demand of passengers on this occasion.

Ensuring safety and security

On April 15, the general director of ACV issued Instruction 1166/TCTCHKVN-ANAT on ensuring safety and security during the holidays at airports.

To implement an instruction, all airports implemented measures to ensure absolute security and safety, fire prevention and improve service quality.

All airports strictly maintained direct command mode to resolve tasks and ensure force in order to deal with incidents. In addition, employees in all units enhanced alertness and a sense of responsibility and strictly complied with regulations in terms of attitude, style and communication with customers while performing their duties; well observed the rules and regulations of the laws and well performed assigned tasks, contributing to ensuring absolute safety and security for airports.

All airports strengthened control and supervision at gates coming to restricted areas, passenger terminals, cargo terminals, isolated areas, construction areas and airfield perimeter zones, contributing to ensuring safety for terminal assets and infrastructure. In particular, strictly maintaining security checks for passengers, luggage and cargo at gates was underlined. In addition, passengers going to restricted areas were closely checked. All airports also paid special attention to checking staff, contributing to avoiding smuggling and the transport of illegal items and goods.

All airports also closely coordinated with local government, police, army, fire protection force, airport authorities and health organizations to ensure safety and security.

In addition to measures, the Tan Son Nhat International Airport strengthened force at gates and doors coming to restricted areas, passenger terminals, cargo terminals, isolated areas, construction areas and airfield perimeter zones. All passengers and means coming to these areas must be checked. In addition, the Tan Son Nhat International Airport also strictly implemented security checks to cargo, baggage, passengers and food serving on an aircraft and randomly checked hand luggage.

In terms of the Noi Bai International Airport, security team cooperated with polices, traffic polices and other forces to strengthen control and supervision and deal with violations, check unlicensed coaches and taxies and organize security forces to detect and prevent theft. In addition, the Noi Bai International Airport checked suspicious vehicles in the parking area and baggage that are not certified in pick-halls and cargo terminals, ensuring that 100 percent of vehicles and cargo must be checked in accordance with security procedures.

Improving service quality

To improve service quality during the holidays, the Tan Son Nhat International Airport put the Hall A and the domestic terminal into operation. This is a part of the project on repairing and expanding the domestic terminal of the Tan Son Nhat International Airport. All equipment was newly installed in check-in counters, baggage belts, offices and toilets covering on a total area of 2,140sq.m. Security area and bus zones cover on a total area of 2,600sq.m. All passengers from VietJetAir and Jetstar Pacific will comply with all the necessary formalities in these new areas.

The Da Nang International Airport increased the number of workers and shifts to control and supervise security, guide passengers at gates and doors and open more security check areas at rush hours. In addition, the airport actively regulated and arranged home ports for flights. The airport used the Home Port 4 to arrange all kinds of ATR72 aircraft and other aircrafts and opened more lounges for merchants to serve customers during the holidays.                                                                                                    

The Dien Bien Airport undertook infrastructure improvement, invested in purchasing new equipment and machinery, rearranged resources and improved service quality, contributing to ensuring absolute safety and security for leaders and people coming to Dien Bien Province on the occasion of the 60th anniversary of the Dien Bien Phu historical victory.

The Dien Bien Airport painted signals on home ports, creating favorable conditions for aircrafts in taking off and landing, reorganized and exploited all lounges, took advantage of previous international lounge, bought more seats and other equipment, contributing to ensuring better service for passengers. The Dien Bien Airport also expanded car park, ensuring the best serving for priority vehicles, installed and put hand luggage scanner into use, invested in check-in counters, the radio system and the flight information system and newly replaced some equipment such as seats in VIP lounge. In particular, the airport organized training courses for staff on using new check-in counters and rearranged green trees and ornamental plants to create spacious landscape in order to make a strong impression on visitors.

All airports also coordinated with airlines and service providers in providing information and timely resolving problems of delay and cancellation, strengthening inspection and monitoring of service quality, checking and managing taxies and dealing with violations./.

By Kim Ngan